Privacy Policy
Effective Date: September 1, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
The American Solar Association ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information when provided to us directly:
Personal Information: Name, email address, phone number, physical address, payment information when requested, and opt-in records and timestamps for communication channels (SMS, email, etc.).
Non-Personal Information: IP address, browser type, device information, website usage patterns, cookies, and similar technologies.
Customer Communication: Records of inquiries, service requests, appointment details, service history, and feedback.
2. How We Use Your Information
We use collected data for:
- Providing and improving our services
- Processing transactions and payments
- Communicating with you about inquiries, appointments, and service updates
- Enhancing website functionality and user experience
- Ensuring security and fraud prevention
- Maintaining records of communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent:
- You will only receive messages if you have explicitly opted in.
- We maintain timestamped records of all opt-in actions.
- We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.
Opt-Out Instructions:
- You can cancel SMS notifications at any time by replying "STOP".
- You will receive a final confirmation message, and no further messages will be sent unless you re-opt in.
- All opt-out requests are processed immediately.
Message Frequency & Content:
- Message frequency varies based on your interactions with our business.
- Messages will be directly related to the services you have requested.
- We do not send promotional content without specific consent.
Help & Support:
Reply "HELP" for assistance or contact us at support@theamericansolarassociation.com. Customer support is available during regular business hours.
Carrier Information:
Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.
SMS Data Protection Statement:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
- Service Providers: Third-party vendors who assist in our operations (e.g. payment processing, scheduling) and SMS aggregators/providers solely for message delivery. All service providers are contractually obligated to maintain confidentiality.
- Legal Compliance: If required by law, legal process, court orders, or law enforcement.
- Business Transfers: In case of mergers, acquisitions, or sale of assets, where data remains protected under this policy.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
5. Data Security
We implement and maintain reasonable security measures including encryption in transit and at rest, secure access controls, employee training, and breach notification protocols. While we strive to protect your data, no internet transmission is 100% secure.
6. Cookies & Tracking Technologies
We use cookies to analyze site traffic, remember preferences, and improve functionality. You may control cookie settings through your browser settings.
7. Your Rights & Choices
You have the right to access, update, or delete your personal information, opt-out of marketing emails or SMS ("STOP"), and request details on data processing by contacting us.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
9. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website with the effective date.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
The American Solar Association